I called Merchants Credit Guide to make payments on some old accounts, and the first person I talked to literally wouldn't speak with me about options. I called HER to give money to the company and she wouldn't give me any information to get the process started.
I've never heard of anything like this! Her whole job is to get money, and I wanted to pay money. She was extremely unprofessional and rude. I then called a manager to complain and she was just as rude as the first one.
Unbelievable. I get that they're dealing with angry people all day, but I called them and just wanted to pay my debts.
What an unbelievably bad experience. I can see why people would never answer their phone after dealing with these employees.
Product or Service Mentioned: Merchants Credit Guide Customer Care.
Reason of review: Poor customer service.